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FAQs

Our Services

What types of clothes do you stitch?

We stitch all types of clothes, including three-piece, two-piece, and one-piece outfits.

Do you stitch for men?

At the moment, we do not offer men's clothing stitching. Sorry about that.

What if the dress does not fit to your liking?

We always try to stitch your clothes according to your measurements. However, if your dress needs alteration, we offer alteration services without additional charges, but shipping costs will apply.


About Your Account

Does an account need to be created to place an order?

Yes, it's necessary to create an account to place an order. It will help you keep track of orders and sizing profiles.

What can you do after creating an account?

After creating an account, you can manage and access information, including:

  1. Sizing profiles
  2. Updating password
  3. Order history
  4. Placing an order
  5. And a lot more


Orders

Do you offer shipping worldwide?

We're sorry, but at the moment we only ship within Lahore, Pakistan. We'll soon start shipping to other cities in Pakistan and worldwide.

Can you update a placed order?

Changes to any order are only possible before we start stitching. Please inform us as soon as possible.


Taking measurements

How do you take measurements?

We do not take measurements ourselves. You'll have to provide measurements when you check out or send a perfectly stitched sample dress with your fabric when we collect them.


Pickup and delivery

How do you pick up your clothes?

We use a courier service to collect your clothes.

How much time is required to stitch and deliver?

Stitching requires 5 to 8 days. After stitching, we deliver to your specified location.

What are the pickup and shipping charges?

Pickup and shipping charges are free for order delivery in Lahore, Pakistan. Please contact us for other locations.

What about international customers?

We're sorry to inform you that we currently do not offer delivery outside Pakistan.


Billing and Payment

When do we pay for our orders?

We use the Cash on Delivery method. The courier delivery agent will collect cash when you receive your dress.

Is there any other payment method available?

For the time being, we only use COD (Cash on Delivery). In the near future, we'll offer other payment methods.


Order Cancellation

Can we cancel an order?

You can cancel your order by emailing example@domain.com. If we receive your clothes and cut them for stitching, then it is not possible to cancel the order. Before cutting the clothes, we can return them, but you'll have to pay delivery charges.